Meet the Agency
TheKey is a franchise location of TheKey, a national home care brand. This office is based in Cincinnati, Ohio and serves the surrounding area.
They are a non-medical personal care agency — not a medical home health agency. Caregivers help with everyday things like bathing, meals, and company. They don't give shots, change wound dressings, or do anything a nurse would do.
Licensing in Ohio
In Ohio, home care agencies are regulated by the Ohio Department of Health. Every agency needs a Home Health Agency License to operate.
About TheKey
National in-home care company formed by the merger of Home Care Assistance and Best of Care. Focuses on premium 1:1 non-medical care and balanced-care specialty programs.
Today the brand has 103+ offices across 29 states.
Each TheKey office is locally owned. That means caregivers, prices, and hours can be different from one office to another. This office hires and trains its own caregivers.
What home care helps with
Home care agencies send trained caregivers to your home. They help your mom, dad, or loved one stay safe and comfortable without moving to a facility. Most caregivers help with:
- •Bathing, dressing, and grooming
- •Cooking meals and light housekeeping
- •Medicine reminders
- •Rides to doctor visits
- •Company and conversation
- •Giving family caregivers a break
How families pay for home care in Ohio
Most families pay out of pocket. In the Cincinnati metro avg area, home care usually runs $29–$39 an hour.
Other ways to pay:
- •Medicaid: Ohio Medicaid may help pay for home care through the PASSPORT waiver program. Check eligibility →
- •Long-term care insurance: if your loved one bought a policy, it may cover home care. Call the insurance company to check.
- •VA benefits: veterans and surviving spouses may qualify for help through Aid & Attendance.
Questions to ask before you pick
- •How do you screen and train caregivers?
- •What happens if my regular caregiver calls out?
- •Who do I call at night or on weekends?
- •Can we meet the caregiver before they start?
- •How are caregivers supervised?
Are you the owner of TheKey?
Claim this profile to add your own story, services, pricing, and photos. It's free, and there are no signup fees.
This overview is based on public records and state licensing info. Rules and program details can change. Always confirm with the Ohio Department of Health before you sign up. Last reviewed May 2026.
Estimated Pricing
This is an estimated rate for non-medical home care services like companionship, meal preparation, and help with daily activities. It is based on the metro area average. Actual rates may be higher or lower. Contact the agency for their current pricing.
Source: CareScout 2025 Cost of Care Survey
Service Area & Location
Agency Headquarters
9999 Carver Rd, Suite 125
Cincinnati, OH 45242
Care Programs & Services
The services below reflect what TheKey’s locations typically offer. This office hasn’t verified its specific service list — contact them directly to confirm what they provide.
Daily Support Services
Coverage Hours
- Hourly Care
- Overnight Care (Awake)
- Overnight Care (Sleep Shift)
- 24-Hour Care
- Live-In Care
- Weekend Care
- Short-Term Care
- Long-Term Ongoing Care
- Respite Care
- Emergency Coverage
Personal Care
- Bathing Assistance
- Grooming & Hygiene
- Dressing
- Toileting
- Incontinence Care
- Transfers (Bed/Chair)
- Mobility & Ambulation Support
- Feeding Assistance
Household & Companionship
- Companionship
- Meal Planning & Preparation
- Special Diet Meal Prep
- Light Housekeeping
- Laundry & Linens
- Grocery Shopping
- Errands
- Medication Reminders (Non-Clinical)
Cognitive & Memory
- Alzheimer's Care
- Dementia Care
- Cognitive Engagement Activities
- Wandering Prevention
- Behavior Redirection
- Sundowning Support
Recovery & Transitional
- Post-Hospital Support
- Post-Surgery Recovery
- Rehab Support (Non-Clinical)
- Stroke Recovery Support
- Hospice Support (Non-Medical)
- Care Coordination with Family
Transportation & Errands
- Transportation (Caregiver's Vehicle)
- Medical Appointment Escort
- Accompaniment Only (Rideshare/Transit)
- Wheelchair Transport
- Social Outings
Safety & Supervision
- Safety Supervision
- Nighttime Monitoring
- Fall Prevention Monitoring
- Bedbound Care
- Two-Person Assist
Caregiver Matching & Culture
Community Experience
- LGBTQ+ Affirming Care
- Veteran-Focused Care
- Faith-Based Support
- Kosher Meal Familiarity
- Halal Meal Familiarity
- Bilingual Caregivers
- Multi-lingual Staff
Meet the Agency
Agency Snapshot
- Structure
- Local Independent (TheKey)
Ratings & Reviews
Overall Rating
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