Meet the Agency
Willcare is a home care agency based in Mayfield Heights, Ohio. They serve families in the surrounding area.
Willcare is a Medicare-certified home health agency. That means they give medical care at home under a doctor's plan — things like nursing visits, physical therapy, or wound care. This is different from a non-medical home care agency, which helps with bathing, meals, and daily tasks.
Licensing in Ohio
In Ohio, home care agencies are regulated by the Ohio Department of Health. Every agency needs a Home Health Agency License to operate.
Willcare
- License number
- 367503
- Licensed since
- 1992 (33 years)
Willcare serves Westchester, Ulster, Sullivan, Rockland, Orange, and Dutchess Counties.
What home care helps with
Home care agencies send trained caregivers to your home. They help your mom, dad, or loved one stay safe and comfortable without moving to a facility. Most caregivers help with:
- •Bathing, dressing, and grooming
- •Cooking meals and light housekeeping
- •Medicine reminders
- •Rides to doctor visits
- •Company and conversation
- •Giving family caregivers a break
How families pay for home care in Ohio
Most families pay out of pocket. In the OH state avg area, home care usually runs $27–$37 an hour.
Other ways to pay:
- •Medicaid: Ohio Medicaid may help pay for home care through the PASSPORT waiver program.
- •Long-term care insurance: if your loved one bought a policy, it may cover home care. Call the insurance company to check.
- •VA benefits: veterans and surviving spouses may qualify for help through Aid & Attendance.
Questions to ask before you pick
- •How do you screen and train caregivers?
- •What happens if my regular caregiver calls out?
- •Who do I call at night or on weekends?
- •Can we meet the caregiver before they start?
- •How are caregivers supervised?
This overview is based on public records and state licensing info. Rules and program details can change. Always confirm with the Ohio Department of Health before you sign up. Last reviewed May 2026.
Service Area & Location
Areas Served
Counties & Metro Areas
- Westchester
- Ulster
- Sullivan
- Rockland
- Orange
- Dutchess
- Delaware
Agency Headquarters
6150 Parkland Boulevard, Suite 250
Mayfield Heights, OH 44124
Medicare Home Health Agency
This is a Medicare-certified home health agency providing medical services under a physician's plan of care. This is different from non-medical home care.
Atlas Score
Bottom 35% nationally
Slightly above average — a few areas need attention
This agency performs above average based on Medicare quality data. It is particularly strong in safety. There is room for improvement compared to national peers.
vs. National
-5
avg 76.38
vs. OH
-1
avg 71.64
Strengths
- Low fall injury rate
- Care starts quickly after referral
- Good info sharing with doctors
Ownership: PROPRIETARY
The Atlas Score is based on CMS Medicare data and is for informational purposes only. Always evaluate agencies based on your specific care needs.
Care Programs & Services
Services below are typical for Medicare-certified home health agencies. This agency hasn’t verified its specific service list — contact them directly to confirm what they provide.
Specialized Care Focus
This agency has indicated experience or specialized training in these areas:
- Companionship
- Personal Care
- Elderly Care
- Post-Surgery Recovery
- Post-Hospital Support
- Rehab Support
Daily Support Services
Coverage Hours
- Hourly Care
- Short-Term Care
- Long-Term Ongoing Care
Personal Care
- Bathing Assistance
- Grooming & Hygiene
- Dressing
- Toileting
- Transfers (Bed/Chair)
- Mobility & Ambulation Support
- Feeding Assistance
Household & Companionship
- Companionship
- Light Housekeeping
- Medication Reminders (Non-Clinical)
Recovery & Transitional
- Post-Hospital Support
- Post-Surgery Recovery
- Care Coordination with Family
- Rehab Support (Non-Clinical)
- Stroke Recovery Support
Payment
Accepted Payment Methods
- Medicare
Note: Non-medical home care is primarily paid privately out-of-pocket. If you have a Long-Term Care Insurance (LTCI) policy, check with the agency to see if they can help process your claims.
Rates and payment options are provided by the agency and are subject to change. Always verify current pricing directly with the provider before starting care.
Licensing & Protections
State Registry Status
LICENSED
Appears active based on available state registry data. Verify directly with the licensing agency before making decisions.
State License Details
Source: Centers for Medicare & Medicaid Services (CMS)
Medicare Quality Report
Verified clinical performance data from CMS
Source: CMS Care Compare
Safety & Prevention
Preventing Hospitalizations
How often patients had to go to the hospital for things that could have been prevented.
Major Fall Prevention
The percentage of patients who suffered a serious injury from a fall.
Patient Recovery & Independence
Discharge to Community
How often patients were able to stay in the community after care ended.
Responsiveness & Communication
Speed of Starting Care
How often care started within a few days of a doctor’s referral.
Health Info Shared with Doctors
How often the agency transferred health information to the patient’s doctor.
CMS publishes quality measures on a rolling basis. Missing metrics are common for smaller, newer, or recently re-certified agencies and don’t indicate a problem.
Data from the Centers for Medicare & Medicaid Services (CMS). This is one source of information; we recommend talking to the agency and your doctor when choosing care.
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